This seems to be because the physical sim cards are actually linked to T-Mobile, and therefore are out of Mint Mobile’s direct control. All Mint Mobile plans come with access to the 5G network (where. This issue comes about because, as customer service forums report, Mint Mobile reps can’t undo a physical Mint Mobile sim card purchase once it’s gone through. 7 Things I Like About Mint Mobile: 15/mo. This gets tricky because the site has screen-reader issues, and if you get the wrong one (physical instead of an e-sim), you’ll be at best be stranded for a couple days until your Mint sim card arrives, or at worst until you can convince a stranger to insert your sim card for you. So if you’re visually impaired, you’ll want to be extra careful you’re ordering an e-sim card, not a physical one, when starting service. That said, there have also been a few complaints about Mint Mobile’s site accessibility. Most commonly, people report being out of service for about 24–48 hours when something does go awry with this process, and then no issues thereafter. That’s definitely a great sign.įor anyone who does run into issues, they tend to be about porting over their number from their old network. In our research, we found most people rarely ever need to contact Mint Mobile’s customer service.

Mint mobile reviews